The day
- Meals, sleeps and personal care as recorded in the room
- A daily summary when the setting publishes one
- Menus for the week ahead
Parents and families
Your child's day, in the words of the people who were there
The Nurtalo family portal brings daily care, learning moments, menus, absence, bookings, permissions, documents, invoices and messages into one place. Your nursery decides what is shared, and nothing appears here that the setting has not chosen to share.
Getting access
- Your nursery creates your account. Family accounts are issued by the setting your child attends. Nurtalo does not create family accounts directly and cannot add a child to your account.
- One account, every child. Where a setting has linked them, your children appear together rather than requiring separate sign-ins.
- Trouble signing in? Your nursery can check and reissue your access. That is faster and safer than anything we could do from outside the setting.
On your phone
One thread with the nursery, not four places to look
The portal opens on your phone and keeps the day, the messages, the permissions you have given and the invoices in the same place. When the setting shares something, it says who wrote it and when, and a message that has only been queued says queued rather than sent.
- Add it to your home screen and it opens like an app
- Absence notices and booking changes go straight to the register
- Consent wording is readable, versioned and withdrawable
- You only ever see children linked to your own account
At the door
The handover does not have to be the only record
Arrivals and collections are recorded by the adult who was there, so the conversation at the door is a conversation rather than the only place the day exists.
What you see
The parts of the family portal
Learning
- Observations and learning moments shared with you
- Next steps the setting has planned
- A place to contribute what you notice at home
Attendance
- Tell the nursery about an absence
- See booked sessions and request changes
- Calendar events, closures and RSVPs
Health and safety
- Allergies and health information the setting holds
- Medication authorisations you have given
- Accident and incident records shared with you to acknowledge
Permissions
- Photo, outing and similar consents recorded against wording you can read
- Withdraw a permission without having to ask by e-mail
- Authorised collection arrangements agreed with the setting
Admin
- Invoices and payment records from the nursery
- Documents published to you, with acknowledgement
- Forms to complete, and messages with the setting
Your privacy
What we will not do with your family's information
The nursery holds the record
- Your child's setting is responsible for the information about your child
- Questions about content are answered by the nursery, not by us
- Nurtalo does not add, remove or edit children on a family's behalf
Nothing is shared by accident
- Every update has an audience the setting chose
- You only see children linked to your own account
- Access is checked on the server for every single request
Consent is a record, not a checkbox
- Permission wording is versioned, and your decision is recorded against a version
- Withdrawal is a first-class action with its own record
- You can see what you have agreed to and when
No advertising, no selling
- Family information is not used for advertising
- It is not sold or shared for marketing
- Data rights requests are handled as a proper process
Questions
From parents and carers
- Is there an app to download?
- Today the family portal runs in your phone's browser and can be added to your home screen so it opens like an app. A native family app for iOS and Android is planned and is not yet released.
- Why can I not see my child yet?
- Children are linked to family accounts by the nursery. If your child is missing, the setting can check the link. Nurtalo cannot add a child from outside the setting.
- Can I see everything the nursery records?
- No. Settings choose what is shared with families, and some records — safeguarding casework in particular — are deliberately restricted. Where something is shared with you, it will say who recorded it and when.
- Who do I contact about my child's day?
- Always your child's nursery. Anything urgent about a child must follow the nursery's own procedures immediately and must never wait on software.
- Can I get a copy of my family's information?
- Data rights requests are supported as a proper process through your nursery, which holds the record.
Already have an account?
Sign in to reach your children's updates, messages and permissions. If you cannot get in, your nursery can reissue your access.