Guidance for using Nurtalo

Nurtalo is used by nursery teams to run the day and by families to follow their child's day. It is built for early years provision in England, including school-based nursery provision and multi-site groups.

Nurtalo is in active development ahead of launch. Where something is not finished, the product says so on the screen rather than implying a capability it does not have.

Nurtalo does not offer public sign-up for staff. Your organisation administrator invites you, and the invitation email takes you through setting a password.

If you cannot sign in, use the forgotten-password link on the sign-in page. A reset link is only ever sent to an address that already belongs to an account, and the page says the same thing either way so nobody can use it to discover who has an account.

If the reset email does not arrive, or the invitation has expired, ask your organisation administrator. They can re-issue access; Nurtalo cannot identify or verify you on their behalf.

Your child's nursery decides who has a family account and what each account can see. When the nursery invites you, you receive an email that sets your account up.

If you have not received an invitation, or you think the wrong information is showing, contact your nursery directly. They hold the record and they are the only people who can change it.

Nurtalo Staff and Nurtalo Parent are installable web apps. Installing adds an icon to the home screen and opens Nurtalo in its own window; it does not turn the device into a managed kiosk.

On iPhone and iPad, open Nurtalo in Safari and choose Share, then Add to Home Screen. On Android, open the browser menu and choose Install app or Add to Home screen.

A staff install and a family install never share an identity. Installing the family app on a nursery device does not give it staff access, and installing the staff app does not expose staff screens to a family.

These are installable web apps. They are not native App Store or Google Play downloads.

Access is decided by membership records on the server, never by a role name in a browser, a value in a URL, or anything a person could edit themselves.

Files are private by default. Nothing about a child is reachable through a guessable link.

Nurtalo shows honest state. Draft, queued, submitted, approved, shared and signed are distinct, and nothing shows as done because a device merely accepted it.

Every screen can be operated with a keyboard alone. Focus is always visible, a skip link jumps past the navigation, and status messages are announced rather than only shown in colour.

Text resizes to 200% and layouts reflow to a narrow phone without a horizontal scrollbar. Reduced-motion and high-contrast settings from the operating system are respected.

Product actions are sized for a real finger on a real tablet: at least 44 by 44 CSS pixels.

If something in Nurtalo blocks you, tell your organisation administrator so the barrier is recorded and fixed rather than worked around.

Nurtalo is scoped to your number of settings, places and modules, so there is no self-service checkout. Tell us about your provision and we will put a written proposal together.

There is no sales telephone line or live chat. The contact page is the route in.